PhillyBricks Terms of Service
Effective Date: June 16, 2026 Last Updated: June 16, 2026
These Terms of Service ("Terms") govern your access to and use of the PhillyBricks platform, websites, mobile and web applications, and related services (collectively, the "Platform"), operated by Penn Treaty Properties, a Pennsylvania company ("PhillyBricks," "we," "us," or "our").
PLEASE READ THESE TERMS CAREFULLY. They include a binding arbitration provision and a class-action waiver (Section 23) that affect your legal rights, a limitation of our liability (Section 21), and your agreement to transact electronically and to be bound by electronic signatures (Section 9).
By creating an account, clicking "I agree," signing an inspection or document electronically, or otherwise accessing or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
1. Definitions
- "Subscriber" means the property owner, property management company, landlord, or other organization or individual that registers for a paid or free account and is responsible for paying applicable fees.
- "Authorized User" means an individual (such as an employee, agent, or team member) whom a Subscriber permits to access the Platform under the Subscriber's account.
- "Tenant" or "End User" means an individual invited to use the Platform to complete inspections, submit maintenance requests, sign documents, or otherwise interact with a Subscriber's properties, who is not a paying customer of PhillyBricks.
- "Contractor" means an independent third party invited to receive, view, or respond to maintenance requests or related work.
- "User," "you," and "your" refer to any Subscriber, Authorized User, Tenant, or Contractor, as applicable.
- "User Content" means any data, text, photographs, video, audio, documents, notes, signatures, inspection records, and other materials submitted to or generated within the Platform by or on behalf of Users.
2. Eligibility and Accounts
You must be at least 18 years old and able to form a binding contract to use the Platform. By using the Platform you represent that you meet these requirements and that any registration information you provide is accurate and current.
You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly at hello@phillybricks.com of any unauthorized use. We are not liable for losses arising from your failure to secure your credentials.
3. Relationship of the Parties; Roles
The Platform serves multiple types of Users with different relationships to PhillyBricks:
- Subscribers contract with PhillyBricks for the Platform and are responsible for the fees, configuration, and lawful use of their account.
- Authorized Users act on behalf of, and are governed by the account terms established by, their Subscriber.
- Tenants and Contractors are typically invited by a Subscriber and use the Platform to interact with that Subscriber. PhillyBricks does not control, and is not a party to, the lease, rental, employment, or service relationship between any Subscriber and any Tenant or Contractor.
PhillyBricks is a neutral software provider. We are not a landlord, property manager, real estate broker, law firm, inspector, engineer, contractor, or escrow agent, and we do not act as an agent for any User.
4. The Platform Is a Documentation Tool Only
The Platform provides tools to create, organize, store, and share records relating to property condition, inspections, maintenance, and related activities. The Platform and all records, reports, summaries, reminders, and outputs it produces are documentation and organizational tools only.
The Platform and its outputs do not constitute and are not a substitute for:
- Legal advice or legal services;
- Engineering reports or structural assessments;
- Construction, building, or home inspections;
- Environmental, mold, lead, asbestos, or radon assessments;
- Safety inspections;
- Housing or building code inspections;
- Habitability determinations; or
- Any professional certification, license, or opinion.
You are solely responsible for any decision you make based on records, reports, or outputs from the Platform, and for obtaining independent professional advice where appropriate.
5. Subscriptions, Fees, and Payment
5.1 Fees. Subscribers agree to pay the fees for the plan they select, as described at the time of purchase. Unless stated otherwise, fees are quoted and payable in U.S. dollars and are exclusive of taxes.
5.2 Billing and Renewal. Paid plans renew automatically for successive periods (monthly or annual, as selected) unless cancelled before the end of the then-current period. By providing a payment method, you authorize us (or our payment processor) to charge the applicable recurring fees.
5.3 Taxes. You are responsible for all applicable sales, use, and similar taxes, excluding taxes based on our net income.
5.4 Changes to Fees. We may change fees for future billing periods. We will provide advance notice of material price increases, and increases take effect on your next renewal.
5.5 Refunds. Except where required by law, fees are non-refundable, and partial periods are not pro-rated upon cancellation.
5.6 Non-Payment. We may suspend or downgrade access for accounts with overdue balances after reasonable notice.
6. Acceptable Use
You agree not to:
- Use the Platform in violation of any applicable law, lease, or third-party right;
- Upload content you do not have the right to share, or that is unlawful, defamatory, harassing, or infringing;
- Record or upload images, video, or audio of any person without obtaining any consent required by applicable law (note that some jurisdictions require all-party consent for audio or video recording);
- Misrepresent the source, timing, authenticity, or completeness of any record;
- Attempt to access another User's account or data without authorization;
- Reverse engineer, scrape, overload, disrupt, or circumvent security controls of the Platform;
- Use the Platform to make housing decisions in a manner that discriminates against any person; or
- Resell or provide the Platform to third parties except as expressly permitted.
We may investigate and take appropriate action, including suspending or terminating accounts, for violations of this Section.
7. User Content and Ownership
7.1 Your Content. As between you and PhillyBricks, you retain ownership of your User Content. Ownership and control of User Content within a Subscriber's account (including properties, inspections, reports, photos, videos, and documents) belongs to the Subscriber, not to individual Authorized Users. Tenant- and Contractor-submitted content becomes part of the applicable Subscriber's records, subject to the Privacy Policy and applicable law.
7.2 License to Us. You grant PhillyBricks a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and create derivative works of User Content solely to operate, secure, improve, and provide the Platform, and as otherwise described in our Privacy Policy.
7.3 Account Administration and Transfer. A Subscriber's authorized administrators may manage Authorized Users and may transfer account ownership to another authorized administrator within the same organization. You are responsible for ensuring such transfers are authorized within your organization.
7.4 Responsibility for Content. You are solely responsible for the accuracy, legality, and appropriateness of the User Content you submit. We do not verify, certify, or guarantee any User Content.
8. Privacy
Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. PhillyBricks does not sell your personal information. Where we use third-party services to operate the Platform (for example, cloud hosting, payment processing, and AI providers), those providers process data on our behalf as described in the Privacy Policy.
9. Electronic Records and Electronic Signatures
9.1 Consent to Electronic Transactions. By using the Platform, you consent to transact electronically and to receive records, disclosures, and notices electronically. You agree that:
- Electronic signatures you apply are legally binding and have the same effect as handwritten signatures under the federal ESIGN Act, the Uniform Electronic Transactions Act as adopted in Pennsylvania, and similar laws;
- Electronic records may be used and retained in place of paper records; and
- Signed inspection reports, agreements, and related documents may be stored and delivered electronically.
9.2 Hardware and Software. To access and retain electronic records, you need a device with internet access, a current web browser or our application, and the ability to view and save PDF files. Standard message and data rates may apply.
9.3 Withdrawing Consent. You may withdraw consent to transact electronically by contacting us at hello@phillybricks.com, but doing so may prevent you from using inspection, signature, and other core Platform features. Withdrawal does not affect the validity of records or signatures created before withdrawal.
9.4 Signature Records. For each electronic signature, the Platform records the signer's name, role, timestamp, IP address, device, browser, and associated inspection and property identifiers, and may generate a signature certificate. You consent to this collection for authentication and recordkeeping.
10. Inspections, Audit Trails, and Report Locking
10.1 Inspection Certifications. Before submitting an inspection, a Tenant may be required to acknowledge that the information submitted is accurate to the best of their knowledge, that photos and videos reasonably represent the property's condition, that known issues have been disclosed where applicable, that the inspection may be used in future disputes or proceedings, and that submission does not guarantee repairs, reimbursement, or approval.
10.2 Manager Acknowledgements. Before approving an inspection, a Subscriber or Authorized User may be required to acknowledge that they have reviewed the inspection and that the Platform does not provide legal advice, determine habitability, or determine code compliance, and that security-deposit and related decisions remain their responsibility.
10.3 Audit Logs. The Platform maintains tamper-evident audit records of key actions (such as creating, editing, submitting, approving, and exporting inspections; applying signatures; and creating or closing maintenance requests), including user, role, date, time, IP address, device, browser, and action. These records are designed to be append-only and are not editable by Users. Audit and legal-hold records may be retained under our retention schedule notwithstanding a deletion request, to the extent permitted by law.
10.4 Report Locking and Versions. After required signatures are applied, inspection reports become read-only. Subsequent changes create a new version with a corresponding audit entry, and version history is retained.
10.5 No Certification. While these features are designed to support reliable recordkeeping, PhillyBricks does not certify the accuracy, authenticity, or completeness of any User Content, audit record, or evidence package, and does not guarantee that any record will be admissible or persuasive in any proceeding.
11. AI-Assisted Features
The Platform may offer optional features that use artificial intelligence to assist with tasks such as damage detection, inspection summaries, maintenance suggestions, deposit-related suggestions, and search.
AI outputs may be inaccurate, incomplete, or unsuitable for your situation, and must be independently reviewed and verified by you before you rely on them. AI outputs are not legal, engineering, construction, compliance, or professional inspection advice, and must not be used as the sole basis for any housing, deposit, maintenance, or tenancy decision. To provide these features, User Content (including photos and videos) may be processed by third-party AI providers as described in our Privacy Policy.
12. Compliance Disclaimer
Any compliance reminders or checklists provided by the Platform are informational only. The Platform does not guarantee compliance with, and you remain solely responsible for, all applicable federal, state, and local laws and regulations, including housing regulations, rental licensing requirements, lead-safe requirements, and smoke- and carbon-monoxide-detector requirements.
13. Fair Housing Disclaimer
You are solely responsible for compliance with the federal Fair Housing Act and all applicable state and local fair housing laws. The Platform does not provide fair housing guidance or compliance certification, and no Platform feature or output should be relied upon to satisfy fair housing obligations.
14. Security Deposit Disclaimer
The Platform does not determine the legality, reasonableness, or enforceability of any security-deposit deduction, or compliance with any applicable security-deposit law (including escrow, itemization, and return-deadline requirements). All security-deposit decisions are solely the responsibility of the property owner or manager.
15. Maintenance Disclaimer
Maintenance tracking is informational only. The Platform does not guarantee maintenance review, scheduling, contractor performance, repair completion, or repair quality.
16. Contractor Disclaimer
Contractors are independent third parties. PhillyBricks does not supervise contractors, guarantee or endorse their work, or assume responsibility for their conduct. Any agreement for work is solely between the Subscriber and the Contractor.
17. Evidence Disclaimer
Inspection reports, photographs, videos, signatures, timestamps, notes, and uploaded documents are User-generated records that may be incomplete and may not reflect the full condition of a property. PhillyBricks does not certify the accuracy, authenticity, or completeness of any such record or any exported evidence package.
18. Data Storage Disclaimer
You should maintain your own copies of important records. PhillyBricks does not guarantee permanent storage, unlimited retention, or the retrieval of deleted records, and is not responsible for any loss of User Content except as required by law.
19. Service Availability
The Platform is provided on an "as available" basis. We do not guarantee continuous, uninterrupted, or error-free operation, and we may modify, suspend, or discontinue features at any time. We will use commercially reasonable efforts to provide reliable service.
20. Disclaimer of Warranties
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE PLATFORM AND ALL CONTENT AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL MEET YOUR REQUIREMENTS OR THAT RECORDS OR OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.
21. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
21.1 PHILLYBRICKS AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
21.2 WE WILL NOT BE LIABLE FOR ANY DISPUTE BETWEEN A SUBSCRIBER, TENANT, AND/OR CONTRACTOR, INCLUDING DISPUTES OVER PROPERTY CONDITION, SECURITY DEPOSITS, MAINTENANCE, OR TENANCY.
21.3 OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE PLATFORM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
21.4 SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, AND NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (FOR EXAMPLE, FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR CERTAIN STATUTORY CLAIMS).
22. Indemnification
You agree to defend, indemnify, and hold harmless PhillyBricks and its officers, members, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your User Content; (b) your use of the Platform; (c) your violation of these Terms or applicable law; (d) your violation of any third-party right, including privacy, recording-consent, fair housing, or intellectual property rights; and (e) any dispute between you and another User. This obligation survives termination of these Terms.
23. Dispute Resolution; Arbitration; Class-Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
23.1 Informal Resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at hello@phillybricks.com. We will try in good faith to resolve disputes for 30 days before either party may start arbitration.
23.2 Binding Arbitration. Except as provided below, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding arbitration administered by the American Arbitration Association under its applicable consumer or commercial rules, rather than in court, except that either party may bring an individual claim in small-claims court. The Federal Arbitration Act governs the interpretation and enforcement of this Section.
23.3 Class-Action Waiver. You and PhillyBricks agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims.
23.4 Exceptions. This Section does not require arbitration of: (a) individual claims in small-claims court; (b) claims for injunctive relief to protect intellectual property; or (c) any dispute that applicable law prohibits from being arbitrated.
23.5 Opt-Out. You may opt out of this arbitration and class-waiver Section by sending written notice to hello@phillybricks.com within 30 days of first accepting these Terms, stating your name and intent to opt out. Opting out will not affect any other part of these Terms.
23.6 Severability of this Section. If the class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court, but the remainder of this Section will continue to apply.
24. Governing Law and Venue
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. Subject to Section 23, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Philadelphia County, Pennsylvania, and you consent to their jurisdiction. Where applicable law gives a consumer the right to bring a claim in their home jurisdiction, nothing here limits that right.
25. Term, Suspension, and Termination
25.1 Term. These Terms apply while you have an account or otherwise use the Platform.
25.2 Termination by You. Subscribers may cancel as described in their account settings. Cancellation stops future renewals; it does not entitle you to a refund except as required by law or Section 5.
25.3 Suspension or Termination by Us. We may suspend or terminate your access, with or without notice, if you violate these Terms, create risk or legal exposure for us or other Users, or fail to pay fees.
25.4 Effect of Termination. Upon termination, your right to use the Platform ends. Subscribers may request export of their account data within 30 days after termination, after which we may delete account data in accordance with our retention practices and applicable law, except for records we are required or permitted to retain (such as audit and legal-hold records).
26. Intellectual Property
The Platform, including its software, design, text, and trademarks, is owned by PhillyBricks or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform in accordance with these Terms. We retain all rights not expressly granted.
27. Copyright Complaints
If you believe content on the Platform infringes your copyright, send a notice with the information required by the Digital Millennium Copyright Act to our designated agent at hello@phillybricks.com. We may remove allegedly infringing content and terminate repeat infringers.
28. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-app notice) before they take effect. Your continued use of the Platform after the effective date of the updated Terms constitutes acceptance. If you do not agree, you must stop using the Platform.
29. Notices
We may provide notices to you by email, through the Platform, or by posting on our website. You may send notices to us at hello@phillybricks.com or 1800 JFK Blvd, Suite 300 #98420, Philadelphia, PA 19103. Notices are deemed given when sent (for email/in-app) or when delivered (for mail).
30. General
30.1 Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
30.2 Force Majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, outages, and acts of third parties.
30.3 Severability. If any provision is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary.
30.4 No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
30.5 Entire Agreement. These Terms, together with the Privacy Policy and any order or plan terms, are the entire agreement between you and PhillyBricks regarding the Platform and supersede prior agreements on the subject.
30.6 Survival. Provisions that by their nature should survive termination (including Sections 7, 8, 11–24, 26, and 30) will survive.
31. Contact Us
Penn Treaty Properties 1800 JFK Blvd, Suite 300 #98420 Email: hello@phillybricks.com Website: https://phillybricks.com
By using PhillyBricks, you acknowledge that you have read, understood, and agree to these Terms of Service.